ABS is a customer service oriented and a customer driven company. To this end each individual library client works with one customer service representative (CSR) in tandem with one marketing representative. This CSR is a highly skilled professional, proficient in all aspects of the firm order process. Each CSR has extensive experience at ABS, having progressed through many of our departments, culminating in customer service. We uniquely train the library client's CSR to service all aspects of the account. Ultimately, the quality of our service depends on the quality of our people and their sense of pride and dedication in a job well done. It is this attitude that permeates every aspect of our organization which makes customer satisfaction our number one priority.

While the quality of our service depends, mainly, on the efficient design of our automated systems and manual procedures, neither could function properly without guidance from our company's most vital resource, the experienced, dependable employees of Ambassador Book Service. Always cognizant of the importance of maintaining and retaining a well-trained staff, our firm extends to each employee a program of benefits equaled only by few other corporations. Consequently, our employees are committed to the goals and aspirations of our firm and are conscientious about fulfilling their role and responsibilities necessary to achieve these goals.

Our Order Entry, Order Reporting, Order Invoicing, Order Shipping, Customer Service, OP Searching, Continuation, Accounting, and Programming Departments are all supervised by key personnel - with seniority averaging over ten years. Each supervisor is responsible for reviewing all of the input and output generated by their department and must personally approve all work before it flows to the next department. Weekly meetings within departments and among department heads assure an opportunity for a continuous and open dialogue on all levels.